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Cases Eligible for Exchange/Return

When an exchange/return request is completed within 7 business days from the date of receipt, the product requested for exchange/return arrives at our headquarters within 14 days, and does not fall under 'Cases Ineligible for Exchange/Return'.

Cases Ineligible for Exchange/Return

• When an exchange/return request is not made within 7 business days from the date of receipt.
• When the product, tag, packaging, etc. are lost or damaged due to a cause attributable to the customer.
• When part of the packaging is lost or shows signs of damage.
• When there are stains or signs of use.
• When the product has been partially used after opening.

Exchange/Return Shipping Costs

Exchange/return shipping costs are generally borne by the customer. However, shipping costs for exchanges/returns due to product defects are borne by Nutrakos.

The shipping cost for returns (one-way) is 3,000 KRW. (If you received free shipping, round-trip shipping cost will be applied, which is 6,000 KRW.)

The shipping cost for exchanges (round-trip) is 6,000 KRW.